What to do if the credit card payment fails
If you are not able to place or pay an order with your credit card on our website, please try the following steps:
- Make sure to remove all special characters (such as / ( & € * # ) from the contact form. Make sure you have filled in all the mandatory fields in the checkout page as well.
- check whether the shopping cart contains sold-out products. Check whether the relevant information is filled in specifications.
- You can also try to use another credit card.
Choose Paypal at first, Although it doesn’t matter if you don’t have a PayPal account, Here is another way to use a credit card:)
Thanks so much for your patience:)
Please feel free to contact us if you have any problems or concerns~
we'd be happy to help!
Please feel free to contact us if you have any problems or concerns~
we'd be happy to help!
Email: service@hetto.net